Return Policy
Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:
- Call 1-909 923-8858 to request a Return Merchandise Authorization Number(RMA).
Be sure to write your RMA number on the shipping label. (Returns will not be accepted unless accompanied by this number).
- All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation, and shipped back to the Customer Fulfillment Center from which they originated.
- Please include a copy of your invoice and packing slip.
- Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
- Materials returned after 30 days from date of shipment will not be accepted.
- C.O.D. returns will not be accepted.
- Altered or etched items will not be accepted.
- Cut-to-Length Products
Because of the special nature of the products, we will be glad to cut products to length per your specifications. Cut-to-length products, however, are considered final sale and may not be returned for credit.